Refund policy
At Project Kora, every product is crafted with care using premium paper-based materials. As these items are delicate and prone to handling damage once opened or used, we do not accept returns or exchanges for reasons other than incorrect items sent.
If, however, your order reaches you damaged, we’re here to help.
To qualify for a replacement, please provide:
- Unboxing video showing the package being opened
- Clear photographs of the damaged item and packaging
- Proof must be shared within 24 hours of delivery
Once we receive the damaged product and it is verified and return approved, we will happily replace the damaged product at no additional shipping cost OR issue a refund, as you prefer. Please note that the shipping cost of returning the damaged product to us has to be borne by you/customer.
Thank you for understanding and for supporting handmade, paper-based products.
We have a 48 hrs return policy, which means you have 2 days after receiving your item to request a return/replacement for reasons within the T&C. You have a 14 days window to complete the return, replacement/refund transaction in its entirety.
To be eligible for a return/replacement, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase and proof of 'damaged goods received'.
To start a return, you can contact us at projectkoracare@gmail.com
If your return is approved/accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at projectkoracare@gmail.com
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will refund the initial payment back to the original payment method within10 business days. Approved exchanges & replacements will be delivered with 7 to 10 days from confirmation.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded and credited on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at projectkoracare@gmail.com
Return rules summary
- Return and Replacement cycle to be completed in 14 days
- Customer provides return shipping
- No restocking fee
- No final sale items