Return & Replacement Policy

At Project Kora, every product is crafted with care using premium paper-based materials. As these items are delicate and prone to handling damage once opened or used, we do not accept returns or exchanges for reasons other than incorrect items sent.

If, however, your order reaches you damaged, we’re here to help.

To qualify for a replacement, please provide:

• Unboxing video showing the package being opened
• Clear photographs of the damaged item and packaging
• Proof must be shared within 24 hours of delivery

Once verified and approved, we will happily replace the damaged product at no additional cost.

Thank you for understanding and for supporting handmade, paper-based products.

We have a 48 hrs return policy, which means you have 2 days after receiving your item to request a return/replacement for reasons within the T&C. 

To be eligible for a return/replacement, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase and proof of 'damaged goods received'.  

To start a return, you can contact us at projectkoracare@gmail.com  

Please refer to our detailed policy in the footer of the website.